If are able to provide proof of purchase, Urban Aran may offer you an exchange provided the product is:

  • unworn or unused with all original, sealed packaging and all tags attached;
  • in saleable condition

Exchange or refund within 28 days and must provide satisfactory proof of purchase. Urban Aran reserves the right to refuse a refund for change of mind. Shipping costs are the responsibility of the customer.

Exchange or Refund will not be provided on ranges that are no longer are continued, bespoke made to order products or sale items.

Damaged or faulty goods will be replaced

If you wish to speak to us in relation to our policy please contact Urban Aran Customer care at  chris@urbanaran.com.