Legal

We’re not liable for any indirect losses, such as losses of revenue or profits, which are not reasonably foreseeable when you place your order (except for personal injury or fraud). This also includes any losses caused by us not being able to meet our obligations because of things outside our control.

We provide care guides with our designs and products that advise you on how best to take care of your purchase.  We’re therefore not liable for any faults that may arise in your Urban Aran design that have resulted from not following these guides.

By making a purchase from us, you undertake that all products ordered are for your own use and not under any circumstances for resale.

Our registered office is in County Waterford, Ireland.  You can contact us in writing, by email at urbanaranknit@gmail.com or by phone (+353 87 7432774) should you have any queries. If you purchased through one of our partner stores then these terms are between you and that store.

About Urban Aran

Our products are made from natural fibres wherever we can. Changes in colour, texture and ply, as well as tweaks in fabrics, are just a lovely characteristic of this.  Please be aware cotton can stretch over time and merino can shed. Just know that small changes are completely normal and nothing to worry about.

We always try our best to make sure that the descriptions, images and prices on our website and in our literature are accurate but if you spot something that you think unusual, let us know and we’ll try to solve it as soon as possible.

It’s also just worth pointing out that our ex-display pieces are sold as seen and may have slight imperfections.

Your order

We ask for the full amount to be paid at time of purchase.

Delivery

While we’ll always do our very best to make sure your order is delivered on the day we say it will be, very rarely unforeseen delays can happen. It goes without saying that we’ll reschedule as soon as possible.

for more information visit our shipping & delivery page.

Cancellations and returns

While we hope that you’ll be thrilled with your Urban Aran design, we have a returns policy, and we’ll happily take back any piece that isn’t bespoke within 28 days of when we delivered it, as long as it’s in its original packaging and without any signs of use. The only exceptions are bespoke designs which we’re not able to take back or refund unless they’re faulty.

For more information visit our returns page.

Payment

The following payment methods are available: Visa, Mastercard, American Express and Gift Card.

Payment for products and delivery services can be made in EUR or the local currency to which your order is being delivered. All prices shown on the website for are inclusive of applicable Irish VAT. The total price you pay for products and/or delivery, is always the same, regardless of whether or not Irish VAT is chargeable on the product.

Our guarantees

Our one-year and five-year guarantees

We guarantee our accessories for one year

The terms and conditions that apply to all

  • Sometimes we’ll ask for proof of purchase if you bought your piece from one of our partner stores.

There are also a few things we can’t cover that we’ve highlighted here:

  • Damage resulting from normal wear and tear from not following our care guide, or from using something on your piece that we don’t recommend (washing in very hot water)
  • Colour changes and fastness (caused by natural light for example)
  • Changes caused by the natural weathering process (such as fading)

If you have any questions about our guarantees, please fee free to contact us.